By Nana Appiah Acquaye, Accra, Ghana
Vodafone Ghana says it aims to touch the life of every Ghanaian everywhere – whether they are on its network or not – with its digitisation solutions.
Through the introduction of SuperNet, Vodafone will be providing platforms that ensure access to data for all, providing opportunities to make it customers work smarter and efficient using modern digitised tools and systems and promoting digital inclusion and raising generations of technologically savvy customers and stakeholders across the country.
The Chief Executive Officer of Vodafone Ghana Yolanda Cuba told an excited crowd gathered at the fore court of the Vodafone Ghana Head Office during the official launch of SuperNet in Accra, that the newly introduced service would offer customers a complete basket of deliverables to cater for their every need across all touchpoints.
She strongly believes that without a reliable and efficient network, all other claims go out of the window and for that matter customers want to feel confident, assured and guaranteed that all their communication needs are met by providers.
Ms. Cuba disclosed that Vodafone Ghana has over the years invested over US$1.7bn in its entire network infrastructure and operations to enhance the provision of high quality services to customers.
“Two years ago, we shared with you our successes as the best in voice clarity and 3G+ internet speed through our Network Campaign. Last year, we again made the boldest claim yet that we are giving Ghanaians a Money Back Guarantee to test our network and have their monies refunded if they are dissatisfied. So if today, we have become a SuperNet, it is clear that our investments over the period and commitment are beginning to yield great dividend and we would not rest on our laurels going forward” she stated.
SuperNet is expected to change the conversation and focus on the relevant discussion points of responsiveness to customer’s comfort and satisfaction.