Uganda gets new MTN service centre

MTN Uganda has opened an ultra-modern customer service centre at the Lugogo Forest Mall in Kampala.

The company says this brings its investments in Uganda closer to the USD1billion mark since it launched operations in 1998.

Officiating at the opening of the Customer Service Centre, Uganda Investment Authority Executive Director Dr. Maggie Kigozi lauded the mobile operator for spearheading long-term development through its investments in the telecommunications sector.

MTN CEO Themba Khumalo said the centre would protect company investments in Uganda by attending to customer service issues ranging from hardware and software configurations, mobile money services, data services, and general customer care queries.

Khumalo said MTN’ s investments ranged from the infrastructure it had established to create the first truly countrywide cellular network in Uganda, to the more than 1 500 staff who have been trained and indirectly, though agents and suppliers.

“ Our Service Centres stand out for their capacity to handle large numbers of customers at the same time, and the number of issues that are tackled and resolved in real-time. Here, as you can see, we have the floor space of a banking hall,” he said.

He added that continued connectivity would ensure that MTN customers received the help they require, to support their communication needs.

“ We have established eight fully-fledged service centers to service the bulk of our urban based customers, on top of a network of more over 100 000 points of sale countrywide,” Khumalo said.

Khumalo added that MTN products and services had a with a wide-reaching positive impact across many different sectors.

“ MTN Mobile Money, for example, has to-date registered more than 1.7 million subscribers in just over two years of operation, and now accounts for USD90million in money transfers a month. More importantly, though, MTN Mobile Money has introduced financial services to millions of Ugandans who were removed from banking due to remoteness,” he said.

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