Orange Kenya CEO Mickael Ghossein

Telkom Kenya says its poor rating in the CCK’s Quality of Service report last week came as a surprise and does not match its own assessments.

According to the 2010/2011 Quality of Service report by CCK, Telkom Kenya met only four out of the eight Key Performance Indicators (KPIs) for telecoms service providers, but the telco says this does not correlate with its own evaluations.

The 2010/2011 CCk Quality of Service report analyses the performance of the four mobile service operators based on KPIs agreed upon between the Commission and the operators. The parameters include call completion rate, call set up success rate, call set up time, hand over success rate, dropped calls, blocked calls, speech quality and signal strength.

According to the report, Airtel Kenya Ltd, Essar Telecom and Safaricom met six out of the eight Quality of Service parameters attaining a compliance rate of 75%, while Telkom Kenya met four, a compliance rate of 50%.

CCK said it had provided the mobile operators with the measurement results and issued them with appropriate notices to remedy any non-conformity with the QoS standards in line with the terms and conditions of their licences.

Telkom Kenya said in a statement that while it lauded the regulator for its efforts in ensuring that the network quality of service in Kenya meets the required standard, it questioned the scope and methodology on which the report is based, with a view to correlating it to its own and independent evaluation of its network based on the same parameters.

The telco said: “Additionally, the results contained in the CCK report come as a surprise to us considering that 2011 marked the successful upgrade and improvement of the Orange mobile network in preparation of our 3G roll out.”

Telkom Kenya CEO Mickael Ghossein said in a statement that an independent audit benchmarked on international standards, carried out by France Telecom Group further ranks Telkom Kenya as having one of best GSM networks among its African subsidiaries.

“It is in this regard that we are already in consultations with CCK with a view to analysing their log files to gain further insights into their report.”

Share this News
Share |
Subscribe to our Daily Newsletter here