Linda Morris, Director of Smart Technology

Managed Service Provider (MSP) SMART Technology has cut its backup times by approximately 70% and its resource usage by approximately 60% with a hyperconverged solution from Nutanix, a leader in enterprise cloud computing. The company has taken its winning recipe of cloud services and built an optimised environment that is future ready, able to scale, and further delivers on the company’s non-negotiable SLAs.

Delivering managed services in the cloud is one of the most challenging and competitive industries: infrastructure must be maintained; complex and varied customer environments must be managed, and downtime is not an option. Growing this kind of business is difficult when customers expect enhanced service levels at continually lower prices.

As a highly successful MSP, SMART Technology, understands the necessity to stay one step ahead of the technology game when ensuring a quality service to its clients. When the company decided to embark on a technology refresh, it identified Nutanix as a technology partner that met its requirements and offered a solution that could work within its existing environment. SMART’s goal was to leverage Nutanix to consolidate and replace its legacy systems. It also wanted to take an already successful business to the next level by increasing the performance of its cloud server environment and at the same time provide a single, intuitive management pane for both internal support teams and customers.

"As a cloud service provider, we can’t afford to go down and we have to continually provide customers with a fresh approach to how we deliver our services – this is critical for us to stay ahead in a competitive market. In short, we were looking for a simpler, more consolidated way to do more with less," says Linda Morris, Director of Smart Technology. “Our mandate to Nutanix was that its technology had to support our demands to drive efficiency with a faster rate of customer provisioning and onboarding, but also provide us with the confidence that our foundations would continue to meet our stringent performance expectations for both speed and resiliency.

“This meant time spent on resource intensive administration tasks had to be reduced. As part of this, we also had to gain more visibility into our forecasting and budgeting for a smooth hardware scale out.”

After hearing about Nutanix from an existing customer, the company settled on a three-node cluster solution that replaced its legacy environment and effectively plugged into the company's server infrastructure.

“Our customers run multiple operating system vendors for their workloads, and we wanted a solution that could deal with these requirements," says Morris. "The Nutanix AHV enterprise-ready hypervisor enables us to deliver this. We have an incredible team of technical experts, who found it easy to deploy, with the initial implementation taking a minimal amount of time to complete."

As a result, SMART's technical teams are spending fewer resources administering and maintaining multiple virtual environments and analysing performance bottlenecks says Morris.

"Using Nutanix we have reduced the overall complexity of the environment," she notes. "Nutanix has given us back the one thing money can’t buy: time to focus on things that can contribute to the bottom line.”

“Even though it is still early days with our implementation, we are already looking at potential additional modules and an additional block," says Morris. "Future operations are moving towards an automated provisioning model. We're talking to our partners because we have also become a reseller of Nutanix solutions as well as those customers who do not want to go all-in into the cloud, about migrating to Nutanix on premise and offering them a disaster recovery service via our cloud."

About SMART Technology:

SMART Technology is a Managed Service Provider (MSP), providing a multitude of services ranging from fibre connectivity, cloud, security and professional services. Operating since 2006, the company has enjoyed consistent growth due to a business model that focuses on excellent customer service, satisfaction and experience, while delivering highly tailored and customised services to clients, some of which it still maintains since inception. Based in Johannesburg, Gauteng it currently hosts infrastructure at various modular nodes and within the Teraco facilities in Johannesburg, Durban and Cape Town, a distributed model for better resiliency.

About Nutanix

Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more at or follow us on Twitter @nutanix.


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