NAPSA decries few members accessing their online service facility
| Dec. 31, 2013, 8:20 a.m.
By Edith Mwale, Lusaka, Zambia
The Zambia National Pension Scheme Authority (NAPSA) has complained about low usage of its online service facility by members.
The orgainsation says only a few members are accessing the new online service facility called MyNAPSA since it was launched in August this year.
NAPSA director for contributions and benefits Yollard Kachinda has complained that the numbers of people accessing the facility has remained very low.
“At the end of the third quarter of this year, we had only registered 530 against a membership of 600,000 active members,” Kachinda told the local Zambia Daily mail newspaper.
He said among some of the reasons for the low numbers being recorded is the requirement that members go to NAPSA office for validation and screening of their accounts before they can access the facility.
Other reasons he said include members’ lack of access to the internet and low computer literacy.
Kachinda said the MyNapsa’s facility has been implemented in two phases with the first one targeted at employees while the other one is for employers.
He said the online facility allows employees to access their accounts.
“The online facility allows employees to view their statements on their contributions from the time they joined NAPSA and get access to their account,” Kachinda said.
He said the online facility also allows members to make changes to any of their details.
Kachinda said the online facility has enhanced the authority’s time in issuing statements, which were initially sent to employees through their employers and they never saw their monthly statements.
He said the online service facility will further allow members to communicate online with NAPSA over any concerns they may have.
NAPSA will in 2014 launch the second phase, where employers can access their own workforce data using the online facility.