MTN Ghana scores high marks on QoS Report

By Nana Appiah Acquaye, Accra, Ghana

The National Communication Authority’s Quality of Service (QoS) report for the month of February, which covers only the Greater Accra Region which is home to the capital city of Ghana, reveals the sterling performance of MTN Ghana among its peers in meeting all the QoS indicators and their respective thresholds for compliance.

The regulator measured the compliance level of each telco in these areas: Stand-alone Dedicated Control Channel (SDCCH) Congestion Rate, Call Setup Time (CST), Call Congestion Rate, Call Drop Rate (CDR), Call Completion Rate (CCR), Voice Call Audio Quality and Coverage.

The February 2016 QoS Report released on the official website of the National Communications Authority’s website in April mentioned MTN as Ghana’s leading network provider, which only had a Call Setup Time delays at Dodowa.

This recent development goes a long way to confirm that MTN Ghana’s continued investment drive has improved its network quality over the years.  With 69 4G LTE operational sites dotted around the country, MTN Ghana this year invested US$ 18 million in LTE capex alone.

According to the Chief Executive Officer of MTN Ghana Mr. Ebenezer Twum Asante, his outfit is investing an amount of $96 million into areas including Networking, IT and LTE, ($62M network, $16M IT, $18M LTE investments).

In about 14 towns within the Greater Accra Region that the survey was conducted, MTN scored high in all these places.

The National Communication Authority in pursuance of Annexure D1 and D2 of the Cellular Mobile Licence of Telecommunications Operators licence obligations, conducts Quality of Service (QoS) monitoring and accesses indicators and their respective threshold for compliance under assessment considering the user's perspective.


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