Zimpost Digitalisation Programme and Commissioning of the zimbabwemall online platform

Zimbabwe Post (Zimpost), a state-owned postal service provider has launched e-commerce, a digital platform aimed at enabling citizens to order goods and pay online.

This follows growing concerns among members of the public over Zimpost lagging behind in the 21st century where most service providers have migrated to online.

“Zimpost must evolve to be a smart Post Office. The digitalisation journey must not be seen as a survival toolkit for Zimpost, but as a key to success, growth and sustainability,” said Information and Communication Technologies (ICT) minister Jenfan Muswere during the launch on Monday in Harare.

The platform, dubbed Zimbabwemall, enables customers to select items onto a shopping cart, confirm their order, make payment. Zimpost renders delivery logistics both locally and internationally.

“Our people in the diaspora will be able to buy groceries from sellers on the platform for their parents, relatives and loved ones back in Zimbabwe and Zimpost will pick up the groceries and deliver them to the recipients,” Muswere said.

“For our small to medium enterprises, be they sculptors, basket makers or any other producers, this platform gives you the access to global markets,”he said.

The minister said the shopping alternative promotes social distancing and observance of other Covid-19 protocols, as it eliminates the need to physically visit a shopping site every time a person needs to buy some items.

“The click-and-sell as well as at the click-and-buy activities will be complemented by Zimpost’s pick- and-deliver in order to complete the market fulfilment process,” Muswere said.

He said the Zimpost's e-commerce platform was in line with the country’s vision to attain an upper middle income economy by 2030.

Muswere said having a Zimpost e-commerce platform was a landmark development and milestone that presents Zimbabweans with a platform that is reliable, secure and dynamic from a trusted and known operator.

“The Zimbabwemall sits on the Universal Postal dot post infrastructure which is a top level domain that is secure. In this era of cyber threats, there is no doubt that customer confidentiality and security of information of both buyers and sellers is of utmost importance,” he said.

The minister revealed that Zimpost will get the purchased goods delivered through its 192 partner postal organisations spread globally for international buyers.

Speaking at the same event, Zimpost board chairperson Kanite Moyo said Zimpost was on high trajectory as it moved from being a traditional postal service provider to become a digitalised entity that is able to offer quality ICT based services to customers in this era of fast paced technologies.

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