ZICTA threatens operators over QoS

By Edith Mwale, Lusaka, Zambia

The Zambia Information and Communication Technology Authority (ZICTA) has threatened continued criminal proceedings against mobile operators if they fail to improve their services.

ZICTA has already sued the operators to seek remedial measures relating to the enforcement of quality service pursuant to Zambia’s Information and Communication Technology law of 2009. According to ZICTA, the law gives it powers to protect the rights and interests of customers where they are being exploited.

ZICTA says the provision of poor services by the operators were criminal in nature because subscribers are being exploited.

The organisation said it has handled over the docket it opened in July this year to the Director of Public Prosecution (DPP) for perusal and further instructions before the matter goes to court.

ZICTA accuses the three operators, MTN Zamtel and Airtel of failing to meet the minimum standards of quality of service.

ZICTA public relations manager Ngabo Nankonde confirmed the country’s telecom sector regulator has sent the docket to the DPP at his request for possible punishment.

She said, “the authority is conducting the analysis to thoroughly determine the root cause of the poor services by the operators and the need to revise the framework on the provision of quality services to customers.”

All the three operators have been refusing to comment on the matter of being dragged to court to be punished for poor services.

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