ZICTA sues telcos over QoS

By Edith Mwale, Lusaka, Zambia

Zambia’s telecom sector regulator, the Zambia Information and Communication Technology Authority is taking MTN, Airtel and Zamtel to court for providing poor services to the public.

The authority has said the court action will act as a deterrent to poor communication services by the operators that has become the norm of the day.

ZICTA public relations manager Ngabo Nankonde said all three mobile phone operators in the country have been providing poor services to the public, which amount to exploitation.

Nankonde said the three operators are being taken to task for failing to meet the minimum quality of a service provider and the second count of failing to comply with a provision of the quality of service guidelines of 2009.

The decision to take the three operators to court, Nankonde said was arrived at during ZICTA’s full board meeting, which was held last month.

The three operators are aggressively competing for customers with several promotions on offer aimed at maintaining and attracting customers to their respective networks but without corresponding investment in the network expansions. That has resulted in poor communication services including network congestion as people are speaking almost for free.

ZICTA said last year that it had purchased quality service monitoring machine worth US$200,000 in a bid to ensure that mobile phone companies provide improved services to customers.

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