Zamtel gets converged billing platform

By Edith Mwale, Lusaka, Zambia

State-owned telecom company Zamtel has commissioned a converged billing platform which will enhance efficiency of its mobile, fixed and data network.

Minister of Transport, Works, Supply and Communication Yamfwa Mukanga said during the launch in the capital Lusaka that the new system has doubled the capacity to five million subscribers and will process 2,005 call attempts per second.

The new system can support customers from a single customer management and billing platform with a single point of entry for all services. It  is believed it will also provide electronic distribution of prepaid recharge cards.

Mukanga said he is optimistic that this will improve and enhance operational efficiency of the company.

“This development will make it possible for Zamtel to charge for products and services using a single unified platform,” Mukanga was quoted by the local Zambia daily mail newspaper.

He also urged service providers to ensure that customers’ needs are addressed adequately and without delay.

Zamtel chairperson Lawrence Mwinga said the company remains committed to providing quality services to its customers.
Mwinga also said plans are underway to modernise its former headquarters, Lamya House in Lusaka.

 

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