Zambia’s NAPSA launches electronic service delivery system

By Edith Mwale, Lusaka, Zambia

The Zambia National Pension Scheme Authority (NAPSA), the country’s social security service provider, has launched a new service provision called MyNAPSA Electronic Service Delivery facility that is expected to enhance its mandate in the country.

The new MyNAPSA online service is meant to improve compliance by employers in the country in terms of their submission of monthly contributions for employees.

It is believed the service will also enable employees who are NAPSA members to readily access their contribution statements online and anytime.

The online service facility will further allow NAPSA members to communicate with NAPSA over any concerns they may have online through the feedback menu of the MyNAPSA service facility.

Labour and Social Security Minister Fackson Shamenda said at the launch of the online service facility that he was happy NAPSA has come up with the initiative.

But the minister warned NAPSA to “desist from venturing into wasteful investments”.

Shamenda also congratulated NAPSA for winning the prestigious award for being the best overall exhibit and Best Non-Banking Financial institution at this year's Agriculture and Commercial Show.

NAPSA Director General Charles Mpundu reaffirmed his company's commitment to ensuring quality service provision to NAPSA members in the country.

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