WhatsApp head Will Carthcart attempted to explain away controversial terms and conditions
The updated terms and conditions, which go into effect on the 8th February, said that users should be aware of, and consent to the fact that WhatsApp will data with Facebook. Users who refuse to consent would cease to use the app, the message said.
This announcement caused an uproar among WhatsApp users globally, even on the African continent, with many users vowing to move to other messaging apps such as Telegram.
“It's important for us to be clear that this update describes business communication and does not affect WhatsApp's data sharing practices with Facebook. It does not impact how people communicate privately with friends or family wherever they are in the world,” Carthcart said on his twitter thread.
He then went on to explain that globally, 175 million people message a WhatsApp business account daily. “Also, business wants tools to quickly and effectively to respond to those messages,” he said.
He closed his thread by reassuring users that WhatsApp remains committed end-to-end encryption and will improving the privacy of WhatsApp.
His message fell hostile ears, with many twitter users coming short of calling him a liar. “If the update applies only to business, why did my personal WhatsApp account receive the same notification,” they asked. Carthcart did not post more information to explain away the dissonance between his words and the users' lived experience.