Vodafone Ghana reprimanded

By Issa Sikiti da Silva, in Accra, Ghana

Vodafone Ghana has been prohibited by the country’s National Communication Authority (NCA) from registering new subscribers until 31 July 2014, following which date the regulator will conduct tests to satisfy itself that the network’s quality of service to consumers has improved.

This ‘sentence’ comes after the telecommunications giant’s network stopped working suddenly on Tuesday and Wednesday, denying millions of subscribers in this West African nation of 25 million people the opportunity to make calls, use the internet or send SMSes. 

Vodafone is Ghana’s second largest cellphone service provider after MTN, boasting about 6.48 million mobile subscribers and 258 313 fixed lines.

Emmanuel Adomah, whose business operates on a Vodafone fixed line and consequently lost income during that blackout, told Biztechafrica that he was satisfied that the NCA cracked the whip on the company.

 “I’m glad that the regulator has shown them who is the boss in this country. They really deserve it and I think the punishment fits the ‘crime’. 

“Yes it’s a crime because they ruined people’s businesses,” he said.

“This is a situation the Authority does not find acceptable, considering the importance of communication services to Ghanaians,” the NCA said.

“The Authority is hopeful that Vodaphone will utilise the period to find permanent solutions to the issues and thereby improve the quality of service experience to existing customers.”

It’s not the first time Vodaphone Ghana has run into trouble with the NCA.

A survey report released by the regulator in April this year showed that Vodaphone, alongside leader MTN, have not met any of the benchmarks stipulated by the NCA in 2012 and 2013.

The NCA said it has set a benchmark of 85% or more for billing performance and help or enquiry services, 90% for supplementary services and 75% for overall quality of service.  

 

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