Uganda's model call centre gets to work

The model call centre at Statistics House in Kampala has started operations.

The call centre is part of the Ugandan Government’s Information Technology Enabled Services–Business Process Outsourcing (ITES-BPO) programme, aimed at driving new streams of revenue and job creation.

Uganda’s National Information Technology Authority – NITA – says new operations started at the model call centre during the past few weeks. The model call centre is eventually expected to employ around 300 people.

The Ugandan government has identified ITES-BPO as one of the key sectors to enhance economic growth and reduce youth unemployment in the country. Government through the Ministry of ICT, has developed a BPO strategy and model outlining the need for Government to partner with the private sector and provide support in a number of areas, including infrastructural development, human resources development, enterprise development, marketing BPO services and creating an enabling environment for BPO sustainability and growth.

Among other projects, NITA-U partnered with Makerere University, Faculty of Computing and Information Technology to develop an International BPO training Programme. The BPO Training Programme was launched at the Faculty of Computing and Information Technology (CIT) early last year and 500 participants have since graduated from the course.

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