Tigo QoS efforts reflected in NCA report

By Nana Appiah Acquaye, Accra, Ghana 

Recent efforts by Tigo Ghana to improve and augment the quality of its network across the country have paid off as it made impressive strides by passing the various tests conducted by the National Communications Authority and captured in the First Ever Quality of Service Monitoring For Cellular Mobile Data Report for the month of July this year.

The monitoring covered the mobile data services of MTN, Vodafone, Tigo, Airtel and Glo within the Regional capitals of Upper West and Upper East.  It also measures many parameters including coverage signal strength and voice quality. These parameters are in the 3G license, a complementary license to the Cellular Mobile License.

Per the 3G Cellular Mobile license obligations and National Broadband policy, the following standard Quality of Service indicators and their respective threshold for compliance were assessed Data Access Time (the response time of accessing the data service when requested)Data Access Success Rate (the probability of success in connecting to a public server)Data Drop Rate (the probability of drop in connection to public server without end user’s intervention)Throughput (the rate of data transfer)

Tigo Ghana according to the report passed the Call Setup Time obligation and the signaling congestion threshold of less than 1 percent (1%) in all location within the Upper West and Upper East Regions.  It also complied with the Call Drop Rate license threshold of less than three percent (3%) in all localities tested and scored “GOOD” in Voice Call Audio Quality.

By the end of September this year 114 new cell sites had been built around the country, including in Accra and Kumasi, as part of Tigo Ghana’s ambitious plan to build 1050 new cell sites across the country by the close of the second quarter of 2016. 

 

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