Telkom customers in Kenya to access telemedicine services via their phones

Telkom customers will now have convenient and subsidised access to medical consultations through its partnership with Valentis Health, a doctor-founded healthcare service providing Telemedicine.

The medical consultancy service, Dial Daktari, will give Telkom customers access to board licensed doctors, via their phones for Ksh. 450 payable via T-Kash Paybill Number 144563.  This service will enable patients to observe physical distancing and to mitigate the risk of person-to-person infection, as stipulated by health authorities during this pandemic.

The Founder and CEO of Valentis Health, Dr. Don OTHORO, said, “The integration of online and offline healthcare means that our doctors are able to deliver seamless consultations, just as they would in person.”

Telkom customers will access this service through a toll-free number, 0800-221-011. A care manager will take you through triage and then assign you to a doctor for a consultation.

If a prescription is required, one will be issued by the doctor and will be sent directly to one of various partnering pharmacies or directly to the patient.  Dial Daktari will also make referrals to specialists or to laboratories for further investigations. In emergency cases, Dial Daktari will facilitate the dispatch of an ambulance to the patient for further assessment and transfer to a hospital.

In addition to the phone consultations, the Valentis Health App will allow patients to track symptoms, communicate with the doctors via text and through video consultations. With Mental Health becoming an increasing and rising concern in this time, Dial Daktari has a team of counsellors to assist patients experiencing acute stress and anxiety.

Telkom’s Chief Executive Officer, Mugo KIBATI explained, “This partnership with Valentis Health, demonstrates the role technology can play to bridge the gap of people, physicians and health systems, enabling patients to stay at home and communicate with doctors. Specifically, the digitisation of patient details, will, perhaps, eventually allow the virtual access of patient records from any location, enabling medical staff to attend to patients brought to hospital based on this virtual data.”

Telkom has also donated a 50 Mbps link to the Kenyatta National Hospital’s Infectious Diseases Unit at Mbagathi. The free Internet has enabled patients in quarantine as well as the frontline nurses, medical officers and doctors at the Mbagathi facility, to keep in touch with their loved ones and the outside world. Telkom has also provisioned the National Emergency Response Committee on Coronavirus with free Internet connectivity.

Share this News
Share |
Subscribe to our Daily Newsletter here