Surfline introduces mobile top-up code

By Nana Appiah Acquaye, Accra, Ghana

Ghana’s premier 4G LTE operator, Surfline Communications, says it has introduced another convenient way for customers to top up their Surfline account and activate their 4G LTE internet bundles. The move according to officials of Surfline is to further enhance customer experience.

The introduction of a new code for Topping –Up via mobile phone handset will require customers to simply enter the application code *718*77# on any mobile device to access the menu, which will allow them to either top-up their account with cash, activate a data bundle or check their account balance.

Speaking to Biztechafrica in Accra during the introduction of this new top-up option, the Chief Commercial Officer at Surfline, Justice Taylor, revealed that the  introduction of the new channel is indicative of Surfline’s culture of delivering continuous excellence with regards to customer experience. He noted that even though Surfline launched with a wide array of self-service options, it saw the need to add this to the options available to meet the growing convenience needs of customers.

“Surfline is committed to maintaining the high service experience standards we set for ourselves from our inception. Through all our business delivery models and initiatives, we constantly strive to maintain our high standards. We believe this is the key to our survival in the long term as true Ghanaian brand” he said .

Surfline launched in 2014 with an interesting array of self- service account management tools such a fully functional self-care portal (MySurfline) and partnerships with online top-up platforms (ExpressPay, SlydePay and Mpower). This new top-up channel is rated by some industry watchers as the simplest of the top-up options available on the telecoms market though not the most recent of innovation. All a customer has to do is to dial *718*77# and follow the prompts.

Surfline customers will be able top up through this channel using scratch cards, which can be purchased at Surfline Stores or from one of 200+ Surfline Retailers.


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