Service quality my priority at NCC, says Prof Danbatta

By Kokumo Goodie, Lagos, Nigeria 

The newly Executive Vice Chairman and CEO of the Nigerian Communications Commission (NCC) Prof Umaru Damabatta has identified the issue of low service quality as one of his immediate priorities.

The EVC who resumed duty at the weekend and addressed a cross section of top management and staff of the regulatory agency at the headquarters in Abuja promised to bring his wealth of experience to bear in confronting the challenges of the telecom industry in Nigeria.

He said: “I want to pledge that I will bring to bear, my wealth of experience in tackling the issue of quality of service in order to meet the expectations of the public that we are servicing.”

The Professor of Electronics engineering, said he would focus on those internationally acceptable ideals in telecom regulation, as stipulated by the International Telecommunications Union, ITU that makes quality of service a compelling attraction for the achievement of universal service.

He said: “The concept of universal access is premised on three ‘A’s, as the hallmarks of universal access and they include Availability of service, Accessibility of Service, and Affordability of service. Those will dictate at all times what we do, and I am sure those were the dictating parameters for improvement in the quality of service.”

Prof Danbatta admitted there are challenges in the telecommunications industry but that they are not insurmountable. He enjoined the support and cooperation of the staff of the Commission to succeed, affirming that NCC still reckons as the number telecom regulator in Africa and the need for the staff to brace up for sustaining the prime position in the interest of the nation.

“We will judiciously use the resources of the Commission to ensure that we maintain this position in a manner that will enhance the image and prestige of the Commission as well as serve as a reminder to government of the important role that this agency can play in improving the GDP. This we can only do if all of us live up to our responsibilities as ambassadors of the Commission, and in these I urge everybody’s cooperation to enable us accomplish this very important task for the country,” he told the employees.

Prof Danbatta’s experience in the telecom regulatory sector spans the academia, as a university don and the industry where he once serviced as Vice President of the NCC-owned Digital Bridge Institute (DBI). 

Professor Danbatta, who specialized with a Ph.D in Electronics Engineering, is not new to the telecom industry and telecom regulation and was until recently, the Acting Vice-Chancellor of Kano University of Science & Technology, Wudil until his appointment as the Executive Vice Chairman, NCC. He takes over from Dr. Eugene Juwah, whose five year tenure at the NCC ended July 28, 2015.

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