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A new menu is on the table, and again, Safaricom and Huawei are pleased to serve it. The two have announced the trial of an innovative new solution for restaurants, “Scan & Order”. This solution helps restaurants digitise their menu and ordering systems enabling them to provide better customer service, optimize their menu and pricing strategies, and leverage the power of big data. 

The two organisations have long worked together to build widespread connectivity infrastructure and payments systems. This Scan & Order technology is a new innovation that will not only improve service efficiency. “It will also help restaurants optimize their product offerings and their pricing strategies, integrating with M-PESA for easy payments. It can give them tools to plan their fresh produce purchases and supply chains. By enabling real-time feedback mechanisms, Merchants can quickly and cost-effectively respond to consumer’s requirements in the restaurant,” says a statement from the organisations. 

In addition, the system enables the restaurants to develop loyalty schemes and build long-term relationships between users and merchants by enabling bonus point management.

“By using this new service to order food, merchants and consumers can benefit from this digital ecosystem. This will bring continuous service improvement and improve the digitization level of the Kenyan catering industry.” With the COVID-19 pandemic still ongoing, it further improves contactless ordering in restaurants reducing the risk of further infections.

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