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Zimbabwe’s leading telecom operator Econet Wireless experienced a technical glitch yesterday evening leaving its millions of subscribers across the country stranded.

Econet Wireless owned by Zimbabwean billionaire mogul Strive Masiyiwa’ Econet Group controls 69.8 percent market share of the country’s mobile subscriptions with over 9.5 million subscribers, according to the First Quarter 2020 report by Postal and Telecommunications Regulatory Authority of Zimbabwe.

The network outage left Econet’s subscribers unable to make calls, to access the internet and to send texts messages. Econet took to microblogging site, Twitter, to apologise to its angry stranded users.

“We regret to inform you that we are currently experiencing a technical challenge on our core network switch, which has affected voice and data service delivery across many parts of our network. Our engineers have identified and isolated the problems, and are busy working to resolve the issue,” reads part of the statement. 

Even though some services had been restored as of Thursday morning, Econet subscribers are still having problems recharging using Ecocash and purchasing data bundles.

This is not the first time Econet subscribers have experienced network blackouts as in July 2019 the mobile operator had a total system failure due to 18 hour load shedding schedules which were imposed in the country by power utility, the Zimbabwe Electricity Supply Authority. 

 

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