Orange Guinea Sonatel digitises Fixed Broadband Services in Western African Region
Strengthening its telecommunications business in the western African region, Orange Guinea Sonatel is set to digitize its fixed broadband (FTTH) services by migrating to digital enablement and revenue management solutions provider Alepo’s Authentication, Authorization, and Accounting (AAA) platform.
Alepo’s AAA Transformation will help Orange Guinea Sonatel eliminate manual processes in their legacy system, resolving revenue leakage issues. Customers who purchase the prepaid FTTH plans will receive renewal notifications over email when their plans near expiration. Once the plan expires, they will automatically be redirected to the payment portal when they try to access the service, which is expected to increase renewal times significantly.
Marlyatou Hady Diallo, CTIO, Orange Guinea Sonatel, said, “In the past, Alepo's solutions helped us increase prepaid and subscription customers in our fixed-wireless network and we're confident they will do the same in our rapidly growing FTTH business. We are certain the AAA will help us become more agile, improve speed, and enhance customer experience, all of which we expect will result in increased revenue.”
A faster and more streamlined customer sign-up process will ensure improved performance and reliability increasing customer satisfaction. Customer profile provisioning will be automated, with a responsive GUI for intuitive agent use. In addition to providing guaranteed minimum bandwidth speeds, the AAA will also enable flexible creation of new offers, enhanced role-based security, real-time monitoring of services, and comprehensive customer usage reports.