NITA-U pushes BPO
In line with moves to grow Uganda’s BPO sector, Uganda’s National Information Technology Authority (NITA-U) in partnership with Techno Brain Uganda, has staged a breakfast event for the Chief Executive Officers for the Banking sector with the theme - “How Private Companies can benefit using BPO Services and cut down their Operating Costs and Increase Customer Value Impact”.
NITA-U is spearheading the process of growing the BPO industry in Uganda NITA-U has, through the ministry of ICT launched a number of initiatives. NITA-U says the BPO Industry subsector is vital in enhancing economic growth and reducing youth unemployment in the country. A state of the art BPO incubation centre has been established at Statistics House in the centre of Kampala city with capacity to house 720 employees.
NITA has also trained 500 youths in BPO skills, the majority have already been engaged in Internet enabled services (ITES) and BPO. BPO training supported by government will continue in order to provide mass of skilled youth for BPO industry in the country. BPO Incentives guidelines have also been developed to encourage spreading out of IT employment opportunities throughout the country through special targeting upcountry BPO operators.
The development and promotion of BPO/ITES in Uganda is in line with the National Development Plan, Vision 2040 and BPO/ITES Strategy and Model for Uganda (2012). National Information Technology Authority’s vision on BPO is “To make Uganda an internationally competitive and vibrant Business Process Outsourcing (BPO) destination.”
The event, which was well attended by representatives from the private sector, was presided over by Hon. Paula Turyahikayo, who said that the Government has laid a foundation and will support information technology enabled services like BPO and called upon the private sector to take up BPO services.
Jimmy Saamanya, Permanent Secretary speaking on behalf of the Minister for ICT, said the Government is working towards creating a conducive environment for the growth and expansion of IT enabled services.
The Director of Techno Brain BPO ITES Uganda, Lakshman Manickam noted that using BPO services would allow organisations to focus more on their core businesses and cut back on costs.