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The federal government yesterday relaxed its harsh rule on the replacement of lost subscriber identity module (SIM) as a result of the blanket ban placed on the sale of new SIM cards by Mobile Network Operators (MNOs) over security concerns.

The Chairman, Association of Licensed Telecoms Companies of Nigeria (ALTON), Gbenga Adebayo, in an emailed note, said the operators empathized with the subscribers during the time the suspension lasted.

Adebayo said: “We note the challenges experienced by customers seeking to replace or upgrade their SIM cards following the suspension of sale and activation of SIM cards by the government which also affected SIM replacement.

“We empathize with people who have been unable to reactivate their phone lines as a result of the suspension. Further to engagements with government on the matter, we are pleased to report that our members have been granted permission to carry out SIM replacement upon verification of the customer’s NIN. In this regard, our members are working with NIMC to ensure seamless system connectivity for verification of NINs.

“We, therefore, seek the continued patience and understanding of our esteemed subscribers as we work with all stakeholders towards speedily resolution of issues affecting SIM Registration/Swap and activation. We assure you of restoring normal services in a seamless and effective manner as soon as possible,” Adebayo said.

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