NCA wins CTO Policy and Regulatory Award
By Nana Appiah Acquaye, Accra, Ghana
The Commonwealth Telecommunications Organisation (CTO) has awarded the country’s telecom regulator, the National Communications Authority (NCA), an award for Best ICT Policy and Regulatory Initiative for its billing feedback system at recent Commonwealth ICT & Industry Awards.
The award was in recognition of the NCA’s efforts in addressing subscribers’ complaints on billing and credit issues, give prepaid consumers instant access to their billing and remove unsubstantiated claims on billing and thereby build trust between the service providers and their customers. The Director- General of the National Communications Authority, William Tevie, disclosed this when executive members of the Network of Communications Reporters (NCR) paid a courtesy call on him in Accra.
The purpose of the visit was to congratulate Mr. Tevie on his appointment as the substantive Director-General and also to solicit support to organise a neutral platform on which all players in the industry would make themselves available to discuss issues concerning the highly competitive industry.
Commending the NCA for its achievement, the Dean of the NCR, Charles Benoni Okine, described the award as well-deserved because of the work the NCA was doing to ensure transparency in the services delivered by the MNOs to their customers.
He noted further that there are many issues within the country’s telecom sector that needs much attention hence the creation of a platform by NCR that will enable players in the industry to launch new products, re-launch existing products and services, raise issues of concern for the industry and discuss how it can be addressed for the benefit of their customers.
“It will also be a platform for the regulator to address concerns of the players in the industry; it will enable the NCR to set national agenda regarding issues concerning the industry,” he said and added that “we are working out the final action plan to kick-start it in due course and we urge all players in the industry and the regulator to embrace this laudable plan.”