MTN Zambia to roll out 3,000 new retail points in 2018

MTN Zambia is rolling out more than 500 new mobile money kiosks as the company steps up its drive for financial inclusion of the country’s unbanked population. This is in addition to the opening of more than 3,000 new retail points aimed at providing convenience for the company’s 6 million subscribers countrywide.

Speaking in Lusaka, MTN Zambia’s Chief Executive Officer Charles Molapisi says the company’s customer-facing strategy has seen it yield 6 million active subscribers who are tapping into MTN’s platforms such as mobile money to transact and do business.

“MTN is at the forefront of financial inclusion through the unlocking of opportunities that our entrepreneurs can participate and benefit from. By placing our customers first, this has allowed us to take on the challenge by Bank of Zambia to roll out financial services to the unbanked population,” he says.

 “We are seeing close to K2.5 to K3 billion per month transacted on the mobile money platform every month. We place our customers first and as such, aims to give them real value for being part of Zambia’s number one network and internet leader.”

He adds that 2018 as ‘Year of the Customer’ will see MTN continue to innovate new services and products, keeping abreast with trends in the telecoms sector as well as the expectations of customers. Molapisi adds that the company has already kicked off its focus on customers in 2018 through a series of campaigns aimed at saying thank you to subscribers for being on Zambia’s telecoms leader.

 “Apart from providing affordable and fast internet for our customers, we have gone a step further to provide access to free internet services such as WhatsApp, Instagram, TV Plus and Music Plus through ‘Matebeto Dibili’. This is our way of empowering our customers to modern ways of communicating to friends and family.”

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