MTN Ghana to invest more in 3G
By Nana Appiah Acquaye, Accra, Ghana
Ghana’s leading network operator MTN has reiterated its commitment in investing in its 3G network services to cover the over 170 districts in the country. Since its entry in the country, MTN Ghana has invested significantly towards the improvement of its network. The company has invested approximately GHS1.7 billion in various network improvement initiatives to improve both coverage and capacity issues.
In 2013, MTN Ghana started a major modernization project to expand and optimize its network. The benefits to customers include faster data services, improved voice quality and coverage expansion.
In an interview with Biztechafrica to wrap up the company's activities for 2014, the Corporate Service Executive at MTN Ghana, Mrs Cynthia Lumor, stated that her outfit would continue to make significant investments in its network to improve coverage and also enhance customer experience.
“MTN is aimed to increase that number and also to ameliorate any coverage gaps within the 170 districts. We have put in thousands of kilometres of fibre optic technology. Today, MTN has close to five thousand kilometres of fibre which also enables faster data speeds and better greater quality for our customers. So this are things that we have done based on a systematic approach to improving the network and also to making sure that changes in technology are incorporated for the benefit of our consumers,” she added.
Even though network operators in Ghana are struggling to give their best when it comes to reliable quality service delivery, many Ghanaian subscribers say they continue to experience poor quality of service on their networks, an observation made by some industry analysts when Biztechafrica caught up with them.
But Mrs Lumor pointed out that in the face of such challenges her outfit has been expanding its network to increase the capacity and for that matter MTN subscribers can be assured of a reliable quality network service in the years ahead. “And so given that our network is dimension actually to absorb a lot more usage that it already is having we should have no problems. We currently have a network fridge where we don’t do any new work on the network. We also have people around the clock in the maintenance section and at our network operation centre making sure that they are monitoring and identifying any potential problems and so we have all these things in place to make that no problems occur on our side and if they do there people monitoring round the clock to ensure that any issues are attended to immediately,” she said.