MTN Cameroon suspends non-compliant numbers

MTN Cameroon has suspended unidentified subscriber numbers to fully comply with Decree  2015/3759 of 03 September 2015 setting out the identification modalities for subscribers and terminal equipment of electronic mobile networks in Cameroon.

From 11 April to 30 June 2016, MTN organized a national identification campaign to confirm the identity of MTN subscribers and identify those who had not yet complied with the 2015 Prime Ministerial Order. As recommended by the Government, the subscribers who didn’t confirm their identification have been suspended.

MTN invites the subscribers whose numbers have been suspended to complete their identification process at one of the following sites:

  • MTN Service Centres spread across the country,
  • Special identification fixed and mobile mega-centres created by MTN nationwide,
  • Sales points at the level of MTN’s Distribution partners in all Regions.

Once this is done, the suspension will be uplifted within 24h. However, a failure to comply will unfortunately lead to the loss and recycling of non-compliant numbers after a given timeframe.

Commenting on the identification process, MTN Cameroon CEO, Philisiwe Sibiya said: “MTN is a responsible corporate citizen conscious of the risks associated with unregistered SIMs, especially at this time of heightened insecurity. Subscriber identification is a permanent task and every MTN customer is important to us. It is for this reason that we are leaving no stone unturned to fully comply with current subscriber identification regulations. In addition to our Service Centres, employees and partner sales points, we have created over 100 identification centres across the country, deployed 2000 fixed identification agents and 500 mobile identification agents to ensure that wherever our customers are, they can secure their numbers."


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