MTN Cameroon opens new service centres
MTN Cameroon has officially inaugurated two new service centres in the town of Kousseri, in the Far North Region of the country, and in Douala, the nation’s economic capital.
The MTN Kousseri Service Centre aims to offer MTN subscribers of Kousseri and its neighboring localities a differentiated customer experience through more personalized service. They will no longer have to travel thousands of kilometers to go to the MTN Service Centre in Maroua on rough terrain to meet their communication needs.
The Douala-based MTN VIP Bonapriso Service Centre, which was commissioned in January 2013, receives the company’s VIP customers and subscribers working or living in this part of the town. Spacious, welcoming, and run by a dynamic professional and highly qualified team, it is equipped with innovative state-of–the-art technology and provides quality services to respond to the legitimate demands of MTN’s customers. Here, clients will have an unforgettable and unique customer experience for all their GSM, Internet, Mobile Money and Multimedia needs.
Two new service centres will also be opened in Douala in the next few weeks to ease access by the population to modern and quality communication services.
MTN says the rapid growth of its subscriber base over the last couple of years has made it necessary for the company to create more service centres to decongest its 12 existing service centres and thousands of touch points, so as to continue providing its 7.3 million subscribers with quality customised services.