Minister: Nigeria’s CPC ‘can bite’

Nigeria’s Minister of Communications Technology, Omobola Johnson, has warned that the country’s Consumer Protection Council (CPC) will take action against operators violating the rights of telecommunications subscribers in Nigeria.

She was speaking at a Consumer Round table on Phone Rights held by the CPC in Abuja, to mark 2014 World Consumer Rights Day this week.

The Minister said up to a million fake phones with a street value of around N2.7 billion were imported into Nigeria last year. This not only impacted vendors and the country’s ability to attract investments into the telecoms sector, it also impacted phone users, she said. On quality of Service Minister Johnson said issues such as inadequate regulation and infrastructure or non-transparent billing could contribute but that efforts should be made to ensure that Nigeria’s 100 million subscribers received improved customer service.

She noted: “The CPC is an agency that can bark and bite” on telecoms complaints, and said there was need for the regulator, the NCC, to collaborate more closely with the CPC to address subscribers’ complaints.

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