Lesotho telecoms offer out of bundle charges option for voice, text messages
Lesotho’s mobile operators have set up an option for their subscribers to turn off or on out of bundle charges while on voice call and sending text messages.
This comes after Lesotho Communications Authority (LCA), last month, gave a July 9 ultimatum to Vodacom Lesotho and Econet Telecom Lesotho to stop deducting costs from subscribers’ airtime when their voice call and SMS bundles have been depleted or expired.
Announcing on Twitter, Econet Lesotho said its users no longer have to stress about out of bundle charges while browsing on the internet, on a call or while sending SMSs. “The freedom of choosing to stop out of bundle charges is now in your hands,” said Econet Lesotho.
Vodacom Lesotho also announced a platform for its subscribers to turn off or on out of bundle browsing for voice calls and SMSs. However, the platform was not yet adhering to LCA’s directive on out of bundle browsing for voice calls.
“We would like to inform you that Vodacom Lesotho’s current voice out of bundle solution does not agree with the requirements of the LCA’s directive due to technical challenges, for which a resolution will be found in the not distant future,” Vodacom Lesotho managing director Phillip Amoateng said in a statement on Saturday. “New data and SMS out of bundle solutions have already been implemented.”
Most mobile operators in Africa including those in Zimbabwe have options for internet data out of bundle charges but none for voice calls and SMSs. These telecoms are profiteering by deducting airtime from their customers who would not have noticed that their bundles have been depleted.