Kenyan telcos improve QoS

The local mobile telecoms industry recorded improved performance in Quality of Service during the last financial year, with two operators meeting the set minimum compliance standards.

According to CCK’s 2011/2012 Quality of Service Report, Essar Telecom (yu) and Telkom Kenya (Orange) recorded a compliance of 87.5% after meeting seven out of eight Key Performance Indicators (KPIs). The set minimum QoS compliance level is 80%. 

Airtel Kenya and Safaricom Ltd were not compliant as they met five and four KPIs, respectively. 

None of the mobile operators had attained the set minimum Quality of Service threshold during the 2010/2011 financial year. 

The Quality of Service KPIs include completed call rate, call set up success rate, call drop rate, and call set up time. Others are call block rate, handover success rate and signal strength. The KPIs were adopted in 2008/2009 after an elaborate and all-inclusive process.

These performance results are used to assess the level of compliance in the current period and to determine if appropriate remedial measures have been taken by operators as directed based on the assessment results of the preceding period. 

Operators who fail to meet the set minimum QoS standards are penalized in line with the provisions of the Kenya Information and Communications Act, CAP 411A. 

"All in all, operators need to step up their efforts as consumers continue to demand better services and as they continue to understand and demand their rights as consumers," concludes the report. 

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