Kenyan postal sector to be modernised

The Kenyan Government has challenged the country’s postal sector to use ICTs to meet new customer demands.

Speaking at the 5th Annual Postal/Courier Stakeholders’ Forum, ICT Cabinet Secretary Dr. Fred Matiang’i urged postal/courier industry players to utilise ICTs to roll out innovative products and thus boost their business.

He said ICTs presented more opportunities than threats to the postal/courier industry. He said his ministry was ready to facilitate any necessary policy and regulatory interventions to boost the performance of the postal/courier sector.

He noted that the Ministry of ICT had constituted a national committee that is working together with the Universal Postal Union (UPU) to develop a master plan aiming at modernising the postal/courier sub-sector.

In a speech read on his behalf by Mrs Peris Nkonge, the CCK Director General urged service providers to submit quarterly compliance returns as required, as this forms the basis for reliable data that enables effective planning for the sector. Currently only 50% of courier operators submit required compliance returns, reflecting a poor picture of sector statistics on which planning at national level is based. To ensure that consumers get good quality service, CCK is investing in an automated Mail Quality Measurement System to independently monitor the Quality of Service offered by the Public Postal Licensees. 

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