Kenyan capital adopts e-payment system

By Semaj Itosno, Nairobi, Kenya

The Nairobi City County (NCC) Government has moved to ease payment for services and streamline revenue collection by switching to e-payments for its services such as Matatu seasonal ticketing and rent collection for its estates and market stalls.  

Speaking when the e-payment module went live, Dr. Evans Kidero, the Nairobi City County Governor said e-payment for land rates and Single Business Permit were already operational and had helped ease long queues at City Hall.  

“We have activated this system today and it is accessible to Nairobi residents intending to pay for seasonal parking or rent through their mobile phone handsets, authorized banks and agents, Huduma Centers at Teleposta Towers, City Square Post Office and Makadara County Offices (formerly DC’s office) and from a link on the county’s web portal,” said Dr Kidero. 

Jonathan Mueke, the Nairobi City County Deputy Governor revealed that the county was working on the third phase of the e-payment modules that will see automation of daily and seasonal parking payment for individuals.

The e-payment solution and the web portal are part of the County’s Nairobi City County ICT Transformation Program which started in 2013 aimed at improving efficiency and accountability in the collection and management of NCC funds.

Matatus and tenants can use any of the new system have an option of using one of several forms of interface with the e-payment solution: online through the web portal (; through a USSD option *217# for basic level phones or mobile application for those with smartphones.

Mr Mueke said the platform offers convenience for Nairobi resident in payments of services as well plug in loopholes for rent-seeking.   “One can avoid standing in long queues, wasting precious man-hours and make a payment from virtually anywhere, including from the convenience of their living rooms. Processing time is also much shorter as proof of payment is received almost in real time,” said the Deputy Governor. 

“JamboPay is proud of this partnership that will ease and simply citizen interaction with the County Government. We will continue supporting the County with cutting edge technology and support services. We are targeting to recruit 6000 revenue collection agents in the city to support this service” Said Danson Muchemi, the JamboPay CEO.  

Share this News
Share |
Subscribe to our Daily Newsletter here