Kenya to issue Huduma numbers to all citizens to boost service delivery

By Victor Magunamu, Kenya

The government intends to issue all citizens with unique Huduma numbers to help ease service delivery, Kenya’s ICT minister Joe Mucheru has said.

Speaking during the official opening of the 10th Connected Summit held in Bomas of Kenya, the CS said the numbers will be used to synchronize all government systems.

While he did not disclose when the numbers will be issued, Mucheru noted that the move is key in realization of the government’s vision 2030.

Currently, at least 55 government services are being offered through the Huduma Centre and the e-Citizen platform.

Mucheru said they are working to make the centres a one stop shop for all government services.

To further enhance service, the CS noted that in partnership with the National Transport and Safety Authority they intend to roll out Smart stops to along the highways. The stops will be used to report accidents and emergencies.

Mucheru officially unveiled the White Box- a platform or an incubation hub to support innovation and the communication of ideas that can be applied to boost government service delivery.

According to him, White Box targets to link these groups of people, and create a space where they can gather and brainstorm ideas and innovations that can be tested by experts in the government. If feasible, the ideas can then be absorbed in whichever sector they purposes to serve.

The ICT Ministry has set aside Sh1 billion to encourage the growth of startups.

A survey released last month shows show that Huduma Centres, which were launched in November 2013, have reduced the time taken by citizens to access government services from an average of seven hours to one.

Those centres have been serving up to 30,000 people daily and collected over Sh12 billion for government ministries, departments and agencies through Posta Pay System in the last financial year.


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