IMANI Ghana questions NCA survey

By Nana Appiah Acquaye, Accra, Ghana

Policy think tank firm IMANI Ghana has questioned an amount of $3 million used by the National Communication Authority (NCA) to conduct a mobile cellular consumer satisfaction survey report 2012/13.

The President of IMANI Ghana, Franklin Cudjoe in an interview noted that the estimated amount purported to have been the cost of the survey has been over bloated and could have been conducted with a budget less than $30,000. He said checking from his sources in the telecom industry, an amount of $10,000 dollars could be used in conducting the same survey applying the NCA methodology.

Mr. Cudjoe on his facebook page on Wednesday posted comments which suggested doubts about the real existence of the research firm contracted by the NCA to conduct the survey. “At the time of compiling OUR INITIAL report, our checks with the Registrar General revealed a Policy Focus Wind STREAM company Limited. We just ran a check again and the real POLICY FOCUS group popped up. Biodata of Company that was awarded GHC3.5m dodgy contract by NCA. Policy Focus Company Limited: Date of Incorporation: 12th May 2010
Date of Commencement: 13th May 2010 Stated Capital: GHC 1,000. I REPEAT GHC 1,000
Shareholding: David Yaw Mensah 500 shares.(Director) Emmaniel Dziko(500 shares)
Secretary: Estella Amkpa Lartely Mensah. NO PUBLIC RECORD OF THEIR TRACK RECORD, NO WEBSITE.....There is more on the way....” he posted.

The national regulator two weeks ago launched it consumer satisfaction survey report for the year 2012/2013 with the objective of evaluating the level of consumer satisfaction with the various mobile service operators, measure the level of service delivery in the mobile telephone industry and also evaluate the performance of the operators against Key Performance Indicators.

But the NCA in an interviewed monitored by Biztechafrica in Accra has debunked IMANI Ghana assertion. The National Communications Authority (NCA) said it used GHC 3,553,192.16 million in producing the mobile cellular consumer satisfaction survey report.

According to the NCA, the survey was commissioned in September 2012 and the survey report finalized in September 2013 after data collation, analysis and verification.

The mission of the National Communications Authority (NCA) is to regulate the communications industry by setting and enforcing high standards of competence and performance in order to contribute significantly and fairly to the nation’s prosperity through the provision of efficient and competitive services.

There are currently six licensed mobile service operators in the country. A rising challenge in the mobile service industry today is the perceived poor service quality, a situation which creates an urgent need for the Authority to intervene in ensuring that customers derive value for services which they subscribe to.

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