HP’s counterfeit and fraud programme a winning formula
A recent HP survey in EMEA found that over 97% of customers see HP's Customer Delivery Inspections (CDIs) as a valuable service for their business while 96% feel they protect them from falling victim to fraudsters and 98% would recommend HP CDIs to other customers.
Customer Delivery Inspections, which are a free and effective feature of HP's Anti-Counterfeit and Fraud (ACF) programme, offer customers a reliable way to confirm the authenticity of their stock.
They involve on-site checks of suspicious large or mid-sized cartridge deliveries in response to reports initiated by HP customers. If dubious deliveries are found, the HP ACF team are proactively alerted, and can follow up with appropriate action. Amid the COVID-19 disruption, HP has also offered photo-based CDIs if circumstances do not allow for an on-site visit.
It was also discovered that 60% of customers planned to take steps to purchase safely in future, directly following with the HP CDI guidance.