HP confiscates nearly 200 000 illicit products in Kenya, Nigeria and Tanzania over 5-month period

HP, together with local authorities in parts of Africa, have successfully obstructed several counterfeit trading programmes including the seizing of fake HP printer cartridges and components to assemble further counterfeits.

Through a series of raids of retail outlets, warehouses and manufacturing facilities across the region since October 2019, authorities have disrupted both wholesalers and retailers of fake products.

One of the raids was initiated following a Customer Delivery Inspection (CDI), a unique, free protection service available to HP’s large and medium customers, whereby if customers suspect that counterfeit products have been included in a shipment of supplies, HP will check the products on site and act accordingly.

“HP is dedicated to protecting our customers from illegal activity and safeguarding them from unknowingly purchasing fake products,” said Elisabeth Moreno, Vice President & Managing Director, Africa, HP. “The excellent work of authorities in Kenya, Nigeria and Tanzania, in collaboration with HP, is something we are extremely proud of. The number of seizures that have come out of the African region over the last few months is astonishing and demonstrates the requirement for the continued efforts of our Anti-Counterfeit and Fraud Programme.”

HP and Kenyan authorities successfully seized 5,400 counterfeit toner cartridges from 12 retail outlets in February 2020. In March 2020, Nigerian authorities worked with HP to confiscate 7,100 illicit items in a series of outlet shop raids.

Counterfeiting is a crime. For users, such illegal imitations can cause a multitude of problems that can cause performance and reliability issues. Should your printer break because of using counterfeit printer ink or toner, you could also have issues with your manufacturer’s warranty becoming invalid.

In contrast, original HP products are designed to meet HP’s strict quality and reliability standards, based on a long history of inventing and testing. Original HP LaserJet and HP inkjet cartridges, unlike counterfeits, benefit from superior performance and consistent results.

Across EMEA over the last five years, approximately 12 million counterfeits and components have been seized by local authorities, supported by HP. HP has conducted over 4,500 audits and inspections (CPPAs and CDIs) of partners’ stocks or suspicious deliveries for customers.

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