Glo Xchange agents roll out operations on mobile money

By Kokumo Goodie, Lagos, Nigeria

Fully integrated telecommunications operator Globacom has announced its readiness to roll out the first set of market-ready agents for its mobile money service, Glo Xchange.

This new development follows the successful launch last year of Glo Xchange, which is Nigeria’s first mobile money super-agent network in the country. The launch was followed by a training programme for thousands of the agents in over thirty states in the country.

The company said in a statement released in Lagos that at least 10,000 well-trained and proficient Glo Xchange agents will be added to its super-agency network in the next twelve months to deliver the much expected mobile money revolution in Nigeria.

The Glo Xchange Agents, Globacom explained, will operate from designated mobile money outlets such as kiosks, shops, pharmacies, supermarkets and mega stores in strategic locations across the country.

These outlets will complement the over 160 Gloworld and Glozone shops, which are already offering Glo Xchange services to customers along with branches of all Globacom’s mobile money partners such as First Bank, Ecobank, Stanbic IBTC Bank and Zenith Bank.

Head of Mobile Money Financial Business in Globacom, Mr. Esaie Diei, disclosed that Glo Xchange was introduced to speed up financial inclusion in the country. It added that this will take cashless transactions and e-payments to the grassroots.  With mobile money, he stated, the mobile phone users can make payments, do transfers, buy airtime, pay bills for example Dstv, GoTV, PHCN etc, pay expressway tolls and conduct financial transactions without cash exchange, but through the mobile phone.

Diei said that the company has also built in several innovative features to enhance security, convenience and effectiveness of the operations. First, the service comes with a dedicated toll-free Agent-Care short number 33003 for quick assistance to Glo Xchange Agents.

Secondly, a dedicated USSD Short Code, *800#, has been introduced to allow Glo Xchange Agents to access the mobile money services of any Mobile Money Operator (MMO).  There is also an application to inform the end-user of the nearest Glo Xchange Agent location. “The customer can have more information by dialling the USSD Short Code *800# free of charge,” Diei explained.

He stated that robust communication campaign including TV commercials, TVCs, Radio and market storms nationwide will be part of the activities to create awareness about mobile money services. 

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