Glo, Vodafone partner to improve service quality, deepen reach

By Kokumo Goodie, Lagos, Nigeria

Glo subscribers are set to enjoy improved access to affordable telecoms services as Nigeria’s next generation network, Globacom, has concluded its partnership agreement with Vodafone, ushering in a new phase of innovation-leadership and unrivalled quality of service.

At the official unveiling of the mutually beneficial agreement to the public which was attended by senior officials of the British High Commission, top government officials, Globacom’s brand ambassadors, high net worth customers, captains of industry, top officials of the two companies, and other categories of guests at Eko Hotel, Globacom assured its customers of a more robust bouquet of products and services.

Globacom and Vodafone will work together under the Partner Market Agreement which covers Nigeria and Benin Republic, to significantly enhance the experience of individual and corporate customers in terms of access to more robust bouquet of telecom products and services as well as improved service quality levels.

Globacom’s Group Executive Director, Mrs. Bella Disu while speaking at the high-profile event said, "This partnership is something that we both have been yearning for. Globacom is known to be a leader of innovations and, we really have the hunger to increase our subscriber experience to the highest level possible. Vodafone has the scale; it has the experience and we both have the same customer-obsession to make that experience even better for our customers. We are very excited.”

The company’s Head, Corporate Sales, Mr. Kamaldeen Shonibare, explained that the partnership has reinforced Globacom’s commitment to improving access to affordable telecommunications services for all categories of Nigerians.

“We care about our customers, and we spare no resources to bring to them world-class telecommunications services. This partnership will give corporate and individual subscribers on the Globacom network in Nigeria and the Republic of Benin an edge, particularly in voice and data services. The partnership is in line with Globacom’s tradition of partnering with global leaders to avail consumers of the best telecommunications services,” Shonibare said.

He added that Globacom is in many attaining the fundamental objectives of the partnership. These include strategically enhancing customer experience to boost engagement, loyalty and recognition of the brand, internal alignment of the entire organisation, expansion of reach and improvement of costs in order to deliver better value to customers. Shonibare said the partnership will consolidate Globacom’s position as an innovation leader in the African telecom market.    

In his presentation Globacom’s Senior Manager, International Business, Mr. Femi Oduntan, said Globacom’s partnership with Vodafone will add value to customer’s experience in many ways such as Machine to Machine (M2M) solutions, Application Services, Cloud Services and Mobile Money services, among a host of other products and services.

Speaking on behalf of Vodafone, Regional Director, Partner Markets, Vik Patel, said Globacom is a company that is as customer obsessed and innovation-hungry like Vodafone.

He enthused that the partnership will guarantee enhanced roaming benefits for Globacom’s consumer and multinational corporate customers adding that Vodafone will gain from Globacom’s expertise and deep understanding of African markets.

Okechukwu Aninweke, Zonal Coordinator, Nigerian Communications Commission (NCC), was delighted that bond would significantly improve quality of service and give customers better experience on the Globacom network.

The British High Commissioner, Mr. Thomas Arkwright said the Globacom-Vodafone relationship is in continuation of decades of partnership between Nigeria and United Kingdom, which has manifested in over two million people of Nigerian descent living in the UK, 18,000 Nigerian students studying there and five Nigerians serving as Members of Parliament.

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