Glo addresses service quality issues

By Kokumo Goodie, Lagos, Nigeria

As its response to the challenges of quality of service (QoS), Globacom said it has earmarked $100 million for the upgrade of its switches to redefine its subscribers’ experience on its data network. Its ongoing equipment swapping project will see more than 60 per cent of its base transmission stations (BTS) across the country replaced with third generation (3G) facilities, the telco said in Lagos while outlining steps it has taken so far to improve QoS.

Glo and two other carriers were punished by the Nigerian Communications Commission (NCC) over consistent service quality challenges. The other two are MTN and Airtel. They were fined a total of N647million and barred from adding new subscribers until such a time they Compliance Unit of the NCC is satisfied that the needful had been done.

Glo’s Head of Operations, Kola Osho, said the telco has successfully swapped equipment in the major cities of Abuja, the Federal Capital Territory (FCT), Oyo, Osun and Ogun states, adding that Lagos, Nigeria’s commercial jugular vein, has already achieved 80 per cent equipment swapping.

According to Osho, some 3000 BTS are involved in the upgrade and swapping project. He said Port Harcourt, the Rivers State capital has achieved 70 per cent equipment swapping, stressing that the exercise increased high data usage throughput, reduced network congestion and increased the number of internet protocol (IP) transmission.

Last year, Globacom signed equipment modernisation agreements with two foremost Chinese telecoms equipment vendors, Huawei and ZTE.

While Huawei pocketed $750 million in the deal, ZTE Corporations’ contract was $500 million.

Group Chief Operating Officer, Glo Mohammed Jameel said the contracts were part of the firm’s nationwide network expansion and modernisation project.

 “In addition to all these, we are also working on 1500 new sites all on 3G. We are deploying services to schools, highways, commercial hubs and other such important places,” Osho said.

Speaking earlier, Jameel, said the importance of telecoms cannot be over-emphasised, adding that 95 per cent of things are now possible the internet ranging from education, health, commerce, agriculture, telemedicine and several other possibilities.

He said these developments underscore the need for service providers to develop broadband infrastructure, adding that for the opportunities available in the sector to be fully maximised, Glo will keep encouraging the development of relevant applications that will ride on the broadband infrastructure being developed.

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