New penalties aim to protect Ghana's consumers

Ghana’s National Communications Authority has fined the five local telecoms operators for poor quality of service.

Recently, Nigerian authorities also issued a stern warning to operators over poor service and Zambian authorities said they would crack down on service standards.

The NCA announced that it had imposed fines on MTN, Vodafone, Airtel, Expresso and Tigo for delivering poor quality of service to their clients. The fines total GH¢1.2 million (around USD750 000).

The operators’ service is measured against key performance indicators including call setup time, call congestion rate and call drop rate. The fines were imposed for a variety of problems, with Airtel being slapped with the heaviest penalties.

The NCA said the move was part of its drive to improve the quality of telecoms service delivered in Ghana and ensure that consumers receive value for money.

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