FNB Botswana takes another leap towards automation
By John Churu, Gaborone, Botswana
As competitions heightens in the banking industry in rolling out technology supported services, First National Bank of Botswana continues to lead the pack.
The bank’s latest offering is the online loan application platform to eliminate delays, allowing customers to access vehicle and asset loans swiftly.
“With convenience in mind, the service is targeted at customers who do not always have time to visit our sales channels during the initial stages of loan application process,” said Justice Basiami, Wesbank Director, a loan division of FNBB.
Basiami said the development is in line with the bank’s endevours to achieve full automation.
“In due course, the online application will be enhanced to allow for end to end application process,” said Basiami, adding that the application is to eliminate the initial back and forth process of loan application, easing customer’s journey to acquiring finance for vehicles or asset (mortage).
For FNBB automation remains the bank’s key to deliver solutions that that continuously engage with clients under its drive dubbed ‘bricks to clicks’, as the bank migrate most of its services to electronic channels from manual.
“This is a critical strategy four our customers as it affords them access, convenience and efficiencies in banking,” Basiami said.
The growth of FNBB’s online platforms comes at the backdrop of growing concerns on cyber crimes that continue to hit the finance sector.