ethio telecom gives quality assurance
ethio telecom, soon to revert to local management, has given the assurance that quality of service remains its top priority.
ethio telecom staged its 3rd enterprise event in Addis Ababa this month, to discuss common issues of interest with its enterprise customers and to plan future engagements.
Bruno Duthoit, CEO, said: All our energy is to ensure and maintain quality in everything we do whether it is service provision, network expansion, customer handling, new products or customer communication.”
He noted that ethio telecom recently launched a program called "Together towards Quality", which includes 26 concrete projects, aimed at improving service delivery.
He said there was still congestion, lack of coverage and a lack of bandwidth availability in some areas, however.
ethio telecom plans to address these issues with an Internet Broadband strategy which is expected to include the introduction of LTE in Addis, HSPA+ in all big cities, and universal internet by 2015.