Dialdirect Namola emergency app hits 250,000 users

250,000 South Africans have signed up to use the Dialdirect Namola emergency app. The app, which went national in September 2017, has assisted just over 20,000 South Africans in real incidents and recently released a brand new feature called Family Safety, which is aimed at providing additional peace of mind when it comes to keeping South Africans safe. 

The success of the Dialdirect Namola app can not only be seen in the number of South Africans that have signed up to use it, but also in the types of South Africans that are using it to get assistance in an emergency. Through the Namola Watch network, which allows neighbourhood watch groups and other community response organisations to respond to Dialdirect Namola user emergencies, we have seen hundreds of emergency personnel using the Dialdirect Namola emergency app to get assistance when they have an emergency. 

Thabile, a police officer with the South African Police Service in Gauteng has used the Dialdirect Namola app on six different occasions to get assistance. These have included calling an ambulance when he found himself in a shooting and a fire engine when coming across a fire in an informal settlement. 

“I use the Dialdirect Namola app as my first choice to call for assistance from other emergency services,” says Thabile. “I must applaud the team for their quick response to my request for help. This app is really amazing.”

Magdel, a patroller and first aider for the Sector 4B Neighbourhood Watch in Kraaifontein in the Western Cape, is a Namola Watch responder for her local CPF but also uses the Dialdirect Namola app to get assistance when she finds herself in emergency situations. 

“You never know when you will be in an emergency,” says Magdel. “I am a teacher and a couple of days ago one of my pupils started experiencing pains down the side of his arm and had trouble breathing. I didn’t have my medical pack with me as I was off duty, so I used the app to get an ambulance. They were so fast in their response and followed up frequently to check if the ambulance had arrived and how the pupil was doing.” 

“We believe if emergency responders, who have access to other resources to get help in an emergency, choose to use the Dialdirect Namola app to get assistance, it really is the tool of choice when requesting help in any emergency anywhere in South Africa,” says Maanda Tshifularo, Head of Dialdirect Insurance.  “If you are one of the 250,000 South Africans who already have the app on their smartphone, make sure that you spread the word to everyone in South Africa about this brilliant app. Together we can make South Africa a safer place to live."

Download the Dialdirect Namola app and Namola Watch FREE, either from the Apple App Store or Google Play, or visit www.namola.com

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