DHL Global Forwarding launches reduced complexity online platform
DHL Global Forwarding, Deutsche Post DHL Group's air and ocean freight specialist, has launched myDHLi, a fully integrated online platform for freight forwarding customers. myDHLi's highly intuitive user interface makes it easy to use and ensures that customers have all relevant information at hand.
"Despite accelerating digitalization and super-fast connectivity customers have a need for reduced complexity. And that is exactly what our tool does," says Tim Scharwath, CEO DHL Global Forwarding, Freight. "We have created a one-stop customer portal that is tailored to the needs of our customers.
By combining services like online quotation and booking with shipment tracking, document accessibility, and data analyses we are creating not only 360-degrees visibility, but also have laid the foundation for customers to manage their logistics - anytime and anywhere.”
Reflecting already well-established social media functions like follow and share, relevant information can be easily accessed across organisations and trading partners. Completely transparent management of freight rates, offers, transport modes, carbon emissions, and all other relevant shipment data is readily available with just a few clicks and can be displayed in detailed analyses and reports. One of the most unique aspects is the benefit of full visibility and control over all shipping and transport modes, 24 hours a day, 7 days a week.
The platform merges existing online services like myDHLi Quote + Book and myDHLi Analytics with new services and features and incorporates them into one innovative platform.
The new tracking service uses end-to-end information to make shipments across air and ocean visible nearly in real-time. This gives users complete control - from pick-up to final delivery. The service also offers raw data Excel extracts.
Another new feature is myDHLi Documents, which offers quick and easy access to downloadable shipment documents. All documents - quotes, commercial invoice, packing list, house bill, invoice, proof of delivery, etc. - are stored in one place. The designers adapted a mobile-first approach for seamless use on all devices. Furthermore, data can be easily analysed and exported to own systems, based on a suite of APIs. myDHLi is free of charge for all DHL Global Forwarding customers.