Danbatta constitutes service quality Task Force
By Kokumo Goodie, Lagos, Nigeria
Worried by the general outcry about declining Quality of Service (QoS), in the telecommunications sector, the Nigerian Communications Commission (NCC) at the weekend set up a 9-member Task Force to proffer solutions to this problem.
An initiative of the Executive Vice Chairman (EVC), Prof. Umar Danbatta, the Task Force was the highlight of his maiden top management meeting on Friday. The Task Force has just one term of reference which is:“To look at the issue of QoS in all its ramifications and suggest practical measures that will lead to its improvement, and recommend any other measure as appropriate that will project the image of the Commission in a good light.”
A statement by NCC Director of Public Affairs, Mr. Tony Ojobo said that it was agreed at the management meeting that a Task Force be constituted to drive the QoS initiative of the Commission.
He listed the members of the Task Force to include: Mrs. Iyabo Sholanke, Director, Special Duties, as Chairperson. The others are Mr. Fidelis Onah, Director, Technical Standards, Mr. Efosa Idehen, Head, Compliance Monitoring and Enforcement, Mr. Ephraim Nwokenneya, Head Compliance and Monitoring, Mr. Bashir Idris, Deputy Director, Projects, as members.
The list also include Mrs. Yetunde Akinloye, Head, Legal and Regulatory Services, Mr. Reuben Muoka, Head, Public Relations, Mr. Philp Eretan, Assistant Director, Consumer Affairs and, Mr. Edoyemi Ogoh, Assistant Director, Technical Standards, as members.
The Task Force is expected to submit its reports to the monthly management meeting, beginning from Friday, August 21, 2015, until the expiration of its tenure in six months.
In general terms, the Task Force will look at the underlying course of the poor Quality of Service, right of way issues, infrastructural problems and suggest ways out of these.
Relevant stakeholders are expected to be engaged and advise management on how to tackle the complex problem of Quality of Service.