Sujit Baksi, President, Corporate Affairs and Business Services Group of Tech Mahindra

Indian IT outsourcing firm Tech Mahindra has started customer care services in seven African countries as a partner of telecom giant Bharti Airtel.

Bharti Airtel signed an outsource agreement with Tech Mahindra earlier this year, to provide customer care services in  African countries where it operates.

Tech Mahindra also has outsource partnerships with MTN and Multilinks in Africa.

The company recently announced that it was making Nigeria  the headquarters for its BPO operations in Africa and has ambitious plans to scale up its African operations.

Sujit Baksi, President, Corporate Affairs and Business Services Group of Tech Mahindra, said: "We are extremely excited to be a part of the growing market of Africa. We have already helped our customers in Africa reduce their operating costs and generate new revenue streams.

Tech Mahindra has recruited over thousand local employees in Nigeria and it is our strategy to nurture local talent for effectively executing our BPO operations. Over a period of two years, we plan to reduce the expat headcount considerably and develop the workforce locally to run the operations. Tech Mahindra has now joined the league of Indian IT companies with significant headcount in the region."

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