BEC, FNBB partnership eases fee payments

By John Churu, Gaborone, Botswana

For the convenience of having students pay for their examinations locally, the Botswana Examinations Council (BEC) has teamed up with one local bank to offer variety of different payment methods. For this, First National Bank of Botswana (FNBB) has partnered with Botswana Examinations Council (BEC) to enable payment of 2016 JCE and BGCE examinations for private candidates through the Bank’s electronic channels; Online banking, Cellphone banking, ATM with deposits, FNB App, *174# Mobile transact and through the branches. 

“The partnership between BEC and FNBB offers private candidates the convenience of using a variety of FNB’s edge technology electronic channels. Whilst online banking, cellphone banking, ATM with Deposits, FNB App, *174# Mobile Transact all provide reliability and convenience, there are designed to cater for the different customer segments, allowing customers to choose the one that best suits their lifestyle.

Customers have become less and less tolerant of long queues (month end or not) – largely due to being time starved but also because they have simply come to expect more from services. At FNBB, we meet the customers’ expectation by continuously innovating solutions that saves them time. Candidates will focus on studying and revising for their examinations and worry less about dividing their time between studying and banking. 

The partnership also provides BEC with a cost effective revenue collection method. Rather than travelling across the country to collect payments from students, FNBB’s electronic channels have bridged the gap between the payee and the payer. From a management accounting perspective, it will also be easy for BEC to reconcile their accounts through referencing that is provided with every payment transaction, said an FNBB statement.

Commenting on the partnership, FNBB Head of Electronic Solutions, Gao Mokobi said “Our e-solutions channels are tried and tested, we are proud to be the pioneer of online banking, cellphone banking, ATM with Deposits, FNB App and *174# Mobile Transact. We understand the need for customers to be in control of their banking and we work steadfastly on ensuring the best experience for our customers.”

In early 2013, the Botswana Examinations Council (BEC) introduced the web-based application for processing the national examinations results. The Malepa application used for capturing candidates’ registration details, examining personnel details and payment details for various activities started operating for the first time during the 2012 national examinations.

The new system will see all the three levels of examinations being processed locally as all along the bulk of the BGCSE was processed by Cambridge International Examinations (CIE) with BEC only capturing entry details and forwarding them to CIE for processing. Speaking during a press briefing, BEC former executive secretary, Dr Serara Moahi said then. “Despite challenges encountered, there would be an improved service delivery.” 

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