Airtel MD engages customers in the marketplace
Airtel Ghana MD Lucy Quist, who was recently celebrated at the 5th Ghana Telecoms Awards for her transformative leadership and excellence in telecommunications, took to the streets of Kasoa, a marketing hub in the Central Region, to interact with Airtel customers and retailers on their experience on the network.
Direct market engagement led by the MD is something Airtel Ghana frequently organizes to interact with customers and retailers. The aim is to understand first hand their feedback about the services being provided to them by the company.
The exercise was also to express the company’s total commitment to consistency in creating world-class services for the Ghanaian market.
Lucy Quist explained: “Our customers are part of the Airtel family. As with any family, we seek the input of all members. We want them to know that their thoughts and sentiments are key to fashioning every product and service we roll out. We pride ourselves in delivering market leading innovative products that directly serve customer needs.” She added that, “spending time with customers is always energizing and enriches us with relevant business leadership insights.”