Airtel Ghana sanctioned over QoS

By Nana Appiah Acquaye, Accra, Ghana

The National Communication Authority (NCA) has sanctioned Airtel Ghana for an amount of Fifty Thousand Ghana Cedis (GH¢50,000.00) and directed it to resolve Stand-alone Dedicated Control Channel (SDCCH) Congestion in Jirapa and improve 3G network coverage in Wa, Lawra, Tumu and Jirapa by December 2015.

This was contained in the First Ever Quality of Service Monitoring for Cellular Mobile Data report conducted by the National Communications Authority (NCA) during the month of July this year. The monitoring covered the mobile data services of MTN, Vodafone, Tigo, Airtel and Glo within the Regional capitals of Upper West and Upper East.

Per the 3G Cellular Mobile license obligations and National Broadband policy, the following standard Quality of Service indicators and their respective threshold for compliance were assessed Data Access Time (the response time of accessing the data service when requested)Data Access Success Rate (the probability of success in connecting to a public server)Data Drop Rate (the probability of drop in connection to public server without end user’s intervention)Throughput (the rate of data transfer)

According to the report, Airtel failed to meet the signaling congestion threshold of less than 1 percent (1%). In one town known as Jirapa in the Upper West region Airtel had signaling congestion of 7.3%. In the Call setup Time obligation category in all locations, Airtel became the only network operator who experienced call setup delays in three (3) towns all in the Upper West Region namely Jirapa, Lawra and Wa.

However the report cited Ghana’s fourth leading network operator among other operators for been able to meet compliance obligations in two categories including Call Drop Rate license threshold of less than three percent (3%) and Voice Call Audio Quality in all localities tested.

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